AGENTS NEVER SLEEP

Custom Agentic AI Workflows

AI THAT ADAPTS AND ACTS: Universal Mind leverages 20+ years of expertise in design, development, and technology to build custom agentic AI workflows. These autonomous systems empower AI agents to make decisions, coordinate tasks, and adapt dynamically with minimal human input, automating complex processes, integrating seamlessly into your systems, and driving smarter business outcomes.

What Are Agentic AI Workflows?

Agentic AI workflows are AI driven processes where autonomous agents reason, plan, and execute multistep tasks using tools and real-time data.

Unlike rigid rule-based automation, these workflows adapt to changing conditions, learn from interactions, and handle complexity through iterative decision-making.

For instance, in sales: An agentic workflow analyzes CRM data, deploys agents to score leads with machine learning, and automates personalized outreach, all while refining actions based on results.Our solutions act as intelligent force multipliers: always optimizing, never idle, and focused on your goals.

Key Benefits

  • Dynamic Automation & Efficiency: Minimize manual effort, accelerate responses, and reduce errors for 20-30% productivity improvements.
  • Adaptive Intelligence: Agents evolve through learning, enhancing customer experiences and enabling proactive strategies.
  • Seamless Orchestration: Integrates with your tools, customized for industry needs to deliver scalable impact.
  • Scalability: From basic task handling to sophisticated multistep processes, propel growth in an evolving AI era.

Tools We Use

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Use Cases - Current Projects

A Private Equity firm's success hinges on its ability to actively monitor and enhance the performance of its diverse portfolio companies. Universal Mind is implementing agentic worfklows that utilize Reflection. This introduces a new level of strategic oversight, transforming an AI agent into a tireless, analytical partner. An agent can be deployed to monitor the health of an entire portfolio by connecting to the financial and operational systems of each company. When it flags an anomaly, for instance, a 15% dip in gross margin at a manufacturing company, it doesn’t just send a raw alert. It initiates a Reflection loop:

  • Iterative Investigation: The agent automatically dives deeper. It analyzes sales data to check for excessive discounting, reviews procurement records for rising raw material costs, and examines shipping manifests for increased freight expenses.
  • Refined Insight: The agent concludes and refines its output, delivering a far more valuable insight: "Company X's gross margin fell 15% last quarter, driven by a 40% spike in freight costs from a key supplier. Recommendation: Advise management to explore alternative logistics partners."
  • Initial Finding: "Gross margin for Company X is down 15%."
  • Self-Critique: The agent asks itself, "Is this a pricing issue, a cost-of-goods-sold (COGS) problem, or a change in product mix? What external factors could be at play?"
This process allows the firm to move beyond simply tracking metrics to understanding the underlying drivers, enabling them to identify and address potential issues with surgical precision.

The Oil and Gas trading floor is a high stakes environment where traders are swamped by a constant deluge of complex data.  Multi Agent Collaboration is being used to filter this market noise into actionable signals. A team of specialized AI agents can work in concert to provide a human trader with a comprehensive, real-time market view.

  • One agent, the "Data Scout," acts as a specialist in fundamental analysis, ingesting unstructured data from news wires and government reports to flag key events like production outages or inventory builds.
  • A second agent, the "Quant," focuses purely on market data, analyzing price action and volatility to identify statistical anomalies.
  • A third, senior agent, the "Synthesizer," receives the inputs from both, connecting a real-world event flagged by the Scout to a market trend identified by the Quant.This collaborative workflow transforms the data deluge into a clear, prioritized stream of actionable intelligence, presenting the human trader with high-probability trade ideas complete with supporting evidence.

In the world of logistics, managing a single shipment from origin to destination involves coordinating numerous independent systems and reacting to unpredictable real-world events. A single AI agent, equipped with tool use, can act as a central orchestrator, connecting to a wide array of external tools to manage the entire shipment lifecycle with remarkable efficiency.

  • Order Ingestion and Verification: The workflow begins as the agent receives the new order, immediately connecting to the company's ERP (Enterprise Resource Planning) API to pull the full order details. Using this tool, it verifies product availability in the Chicago warehouse and confirms the customer's delivery address and specific delivery window requirements.
  • Carrier Selection and Booking: To find the best way to transport the goods, the agent queries several freight marketplace APIs and carrier APIs (like FedEx or UPS Freight). This allows it to compare real-time price quotes, transit times, and carrier reliability scores before automatically booking the optimal carrier directly through its API.
  • Route Planning and Optimization: Once a carrier is booked, the agent plans the most efficient journey by feeding the start and end points into a mapping and traffic API (like the Google Maps Platform). This tool enables it to calculate the fastest, most fuel-efficient route, accounting for current traffic conditions, road closures, and commercial vehicle restrictions.
  • Proactive In-Transit Monitoring: As the shipment travels, the agent actively monitors for potential disruptions by periodically calling a real-time GPS tracking API from the carrier to get the truck's precise location and updated ETA, while simultaneously querying a weather API to check for severe weather events developing along the planned route.
  • Dynamic Rerouting and Problem Solving: If a disruption is detected—for instance, the traffic API reports a major accident closing the highway ahead—the agent responds immediately. It re-queries the mapping API to calculate the best alternative route and can automatically push this new route to the driver's onboard navigation system, ensuring minimal delay.
  • Automated Customer Communication: Throughout the process, the agent ensures the end customer is always informed by leveraging a communication API. This tool is used to send proactive SMS or email updates at key milestones, from initial pickup confirmation to the final delivery notification.

Industries We Accelerate

Each industry has its own needs, restrictions, and processes.  We ensure the best results by catering to these specific conditions.
Staffing
AI technologies streamline talent acquisition with predictive matching, optimize workforce planning through data-driven insights, enhance candidate matching using machine learning, and boost operational efficiency with automated screening and processing.
Healthcare
Facilitate patient engagement with AI-driven agents, population health analysis via predictive models, meaningful use systems integrated with AI diagnostics, CRM/PRM enhanced by natural language processing, and connected health through real-time AI monitoring.
Retail
Promoting brand consistency with AI-powered personalization, driving conversions through recommendation engines, improving customer acquisition via targeted AI campaigns, leveraging data analytics with machine learning to derive consumer insights.
Telecom
Innovative customer support solutions using AI agents for instant responses, platform consolidation with AI-optimized networks, eCommerce/sales force automation via predictive sales tools, transform managed security services with AI threat detection.
Travel & Hospitality
Solutions for: reservation management with AI forecasting, property management enhanced by IoT and AI integration, revenue management strategies using dynamic pricing algorithms, integration & mobile experiences personalized through AI recommendations.
Manufacturing
Mobile and IoT solutions that create efficiency with AI predictive maintenance, and give organizations new insights into their data and processes through real-time metrics analyzed by machine learning.
Financial Services
Solutions for disruptive: consumer matching/acquisition with AI profiling, advisor investment options powered by AI-advisors, regulatory challenges addressed via AI compliance monitoring, and security compliance ensured through anomaly detection.
Education
Learning management system implementations facilitated by AI adaptive learning, online classrooms with virtual tutors, dynamic media delivery optimized by content recommendation engines, and predictive learning platforms using student performance analytics.
Insuretech
Digital solutions focused on data analysis with AI risk assessment, customer experience enhanced by conversational agents, and cloud enablement while adhering to compliance requirements and evolving user expectations through automated policy management.