Development ROI hinges on execution. Your customers, employees, and partners should be able to conduct critical business with you from any computer or device, anywhere they are. They should get personalized interactions, such as the ability to view their recent transactions, re-order products, and browse offerings or get support tailored to their needs. And they should find simple, clear design that enables them to quickly accomplish tasks.

Since 2003, Universal Mind has helped enterprise companies in retail, insurance, finance, technology, education, and other major industries improve their business results with powerful, integrated digital solutions.

Our enterprise development initiatives begin not with a line of code, but with a solid strategy. We analyze your customers’ needs, your products and services, and the competitive landscape. We help determine which types of solutions to develop, on which devices. For example, we look at how your target customers use desktop computers versus mobile phones and tablet devices, and we think about what each platform has to offer them. Then we determine ways to use all relevant platforms to meet the needs of your existing customers while helping you attract new ones.

We also decide how best to measure ROI—whether through technology adoption rate, transaction volume, upsell success, or social media response—and we build those measurement mechanisms into our development plans.

And while every initiative is unique, we’ve found that the most successful enterprise solutions have one thing in common: They deliver rich and engaging user experiences that tie deeply into your core applications, databases, and business processes. By exposing these backend systems through well-designed front-end interfaces, you can boost customer self-sufficiency, satisfaction, and loyalty while keeping your costs down. You can establish new revenue streams, offering more opportunities for customers to understand and access your products and services. And you can get more out of your existing technology investments.

Enterprise development can be complex, involving multiple platforms, devices, and technologies including Flash, AIR, HTML5, Ajax, Java, Silverlight, smartphones, tablets, touchscreens, and smart TVs. But not only do Universal Mind’s solutions tie everything together, they also address technology challenges in your overall architecture such as security, scalability, service calls, data formats, threat protection, and existing services.

With our agile, iterative development model, we help you quickly realize return, measure effectiveness, fine-tune offerings—and accelerate growth in a competitive market.