How can we help?

Design? Check. Strategy? Check. Bulletproof code? Check! People who can manage it in an agile and efficient manner? Check. Someone to help you create your next big product? Of course.

Denver

- 1201 18th St. Suite 250, Denver, CO 80202

Grand Rapids

- 125 Ottawa Ave NW Suite 270, Grand Rapids, MI 49503

organizational experience

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    THOUGHTS

    We all know by now that ‘experience’ is important - the customer experience, the user experience, and the organizational experience. For organizations to begin to compete, much less win in today’s digital world, organizations must create experiences that engage and delight individuals from all touchpoints in the customer journey.

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    THOUGHTS

    I’ve come to the point in my career as an Experience Strategist where I can comfortably ask a client how their Values, Mission, and Vision statements feed into their organization’s daily work product. I’m old enough and experienced enough to ask such seemingly simple, irrelevant questions of organizationally important people. If you want to stump an executive or a senior manager sometime, give this try; it’s fun and you’ll come to love the way they automatically assume you’re an idiot.

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    THOUGHTS

    Several months ago we engaged Choose People to audit our culture. Our goal was to have an unbiased view of where we were and where we need to go.

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    THOUGHTS

    In conference rooms across the globe, teams are meeting to brainstorm, discuss and evaluate new ideas that will drive organizations in new directions. From products, processes and services, companies are deluged with ideas from both internal teams and external influencers like customers, market experts and consultants.

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    THOUGHTS

    The word _silos_ in an organization has caused many to shake their heads in meetings, comment on their destructive tendencies in the company walls, and seek outside expertise on ‘how to break down silos’ from consultants, articles, and books.

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    THOUGHTS

    To DM or not to DM… that should never be the question! Delivery Managers (DMs) are an integral part of any high performing team, and are crucial to the success of your project - every project! Want communication failures and missed deadlines... skip the DM. Looking for ineffective execution and poor process management... under allocate the DM. How about no accountability and major project risk... you guessed it, don’t prioritize the need for a DM.

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    THOUGHTS

    If you are a fan of Sherlock Holmes, you might be familiar with Sherlock and Watson running befuddled through foggy London streets and trouncing villains in the end. They are relatively simple adventures at times, involving deductive reasoning and a willingness to think in different veins - similar to how many organizations are approaching digital transformation.

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    THOUGHTS

    Over the next few weeks, we'll be sharing more and more content on digital transformation. Our CEO, Brett Cortese, kicked off the discussion with a high-level overview of what digital transformation means to us and how we, as a digital agency are taking transformations on.

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    THOUGHTS

    Regardless of your industry, company size or revenue, it seems organizations across the board are more alike than you’d think. At least that’s what we’ve discovered in working with our wide range of clients. The common denominator: Organizations become paralyzed by the challenge of adapting to the new realities of today’s digital landscape.

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    THOUGHTS

    In an all-things-digital world, it’s natural to put an emphasis on elements like devices and software when creating a digital experience. But that’s not going to cut it anymore. People aren’t satisfied with just a solution, and it’s no longer about the device — it’s all about the experience and the device being simply an extension of that experience.

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    THOUGHTS

    A popular song from the 1970’s by artist Neil Young that laments how throughout history, mankind has made a shamble of the environment. “Look at mother nature on the run in the 1970’s”. I was humming this song to myself while cleaning up after a recent Innovation Jam that we conducted in New Hampshire.

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    THOUGHTS

    One of the most interesting challenges facing enterprise organizations today is trying to maintain consistency. Consistency across products, consistency in branding, consistency in departmental vision - across the board, enterprises face difficulty "tying it all together."

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    THOUGHTS

    Solomon, King of the early Federation of Israel in 950 bce made the proclamation that there was _nothing new under the sun: what has been, will be again_. While some may see this statement as a rather skeptical view of the world of innovation and progress, I must admit that there is a bit of truth to it; in fact, there are 3 bits of truth.

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    THOUGHTS

    We’ve run across quite a few companies over the past year who have a strong interest in customer experience (CX) and all the glories it can bring to their organization. The reward for doing CX correctly is great: more loyal and delighted customers, increased ROI for the bottom line, a strategic advantage in the marketplace, and even more satisfied employees.

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    THOUGHTS

    The purpose of customer journey maps is to get into the field with the customer and observe what they do, see, hear, and feel as they walk down the journey you are mapping. And make no mistake, you will find items you didn’t know about. But what do you do with all that data?