In the competitive world of insurance, agents needing quotes for their customers have a lot of options. So, when they faced time-consuming steps to apply and long delays in processing at Mercer Insurance’s website, many walked away. And their revenue went with them.
Because this business process was so critical and required expertise in leading edge technologies, Mercer decided to seek outside help. After investigating several leading Rich Internet Application (RIA) solution providers, Mercer chose Universal Mind based on the company’s reputation and proven methodology for developing breakthrough RIAs.
Now, Mercer is enjoying the fruits of everyone’s labor. “The submissions process is dramatically shorter and significantly easier,” says Corkery. “As a result, we’re enjoying a noticeable upswing in business, and that is exactly the result we were looking for.”
In addition, Mercer is bringing new lines of business into the system and rolling them off the older system, enabling further cost-savings and efficiencies, so the positive effects will continue to be felt throughout the organization for a long time to come.
