Posted by Dan Bentz in design, ux, strategy, forrester, blogs

I make a habit of looking at neighborhoods when I walk or drive through them, whether in my own city or making my way down one of the many shopping avenues in a large metropolitan area. You can see fabulous views, great architecture, interesting businesses, sometimes a bit of trash, and quite a few surprises every once in a while. But the scenes...

Posted by Brett Cortese in multichannel, strategy, forrester, touchpoints, customer experience

Forrester's Brian Walker recently issued a very compelling report entitled: "Welcome to the Era of Agile Commerce: eBusiness Execs Must Evolve Channel Strategies To Embrace Market Changes." In the report, Walker asserts that multi-channel commerce is being reborn, and traditional ways of describing multi-channel commerce no longer work because...