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But don’t wait! Now is the time to start dipping your toe into the chatbot waters. Gartner is recommending that “organizations deploy at least one bot framework internally and begin to actively develop bots to assess use in the enterprise with a focus on the current pain points in the use of business applications.” If organizations do not begin to investigate the potential of chatbots in the enterprise, they will see the same disruptions as the BYOD to work movement brought — consumer experiences and expectations will disrupt interactions inside your company.
Universal Mind’s lean and agile approach to enterprise conversational experiences has three pillars: user insights, conversational design, and assessment. We follow these general principles when working in the conversational UI space.
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