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BLOG:Five Ways Delivery Managers Provide Value To Your Project

Five Ways Delivery Managers Provide Value To Your Project

To DM or not to DM… that should never be the question! Delivery Managers (DMs) are an integral part of any high performing team, and are crucial to the success of your project - every project! Want communication failures and missed deadlines … skip the DM. Looking for ineffective execution and poor process management… under allocate the DM. How about no accountability and major project risk… you guessed it, don’t prioritize the need for a DM.

Convinced yet? Check out these 5 ways Delivery Managers provide value to your project:

  1. Project Management and Planning
  2. Agile Process Management
  3. Risk Mitigation
  4. Accountability
  5. Relationship Building

Project Management and Planning

Delivery Managers plan, organize, communicate, execute and report. Like traditional project managers, Delivery Managers perform ongoing activities including project planning, resource coordination, budgetary compliance, timeline management, status reporting, scheduling, etc.

They are also actively involved in defining and planning your project. DMs assist in understanding core business drivers and goals, and help formulate relevant project success criteria. With this knowledge in hand, Delivery Managers can then ensure expectations are in alignment throughout the life of the project.

Agile Process Management

Scrum. Scrum? What is this, rugby? Delivery Managers are also your project scrum masters. They are the organizers and facilitators for your design and/or development processes and meetings, and they are there to support your team. By removing impediments, and encouraging teams to self-organize and self-mange, the DM is an integral part of the end-to-end solution, and enables your agile project team to make changes quickly to achieve maximum success.

Delivery Managers also help identify epics, author user stories, and write acceptance criteria. They are responsible for using agile tools to continuously manage the appropriate amount of work for your project team, while maintaining a high standard of quality. Additionally, DMs educate clients on agile methodologies, practices, and the accompanying tools on an ongoing basis, because it is only with the client’s buy-in on the process, that the project will achieve its goals.

Risk Mitigation

Would you jump off a cliff if you didn’t know how deep the water was down below? That’s essentially equivalent to kicking off a project without a Delivery Manager, so much risk! Delivery Managers are risk mitigaters, skilled at incorporating risk management into your initial project planning. DMs conduct risk assessments early on in the project, to identify potential risks and evaluate the impact of those risks on the overall execution of your project. They also develop risk mitigation plans throughout the project, to minimize the negative impact of identified risks.

On a day-to-day basis, Delivery Managers provide value by considering threats and opportunities, communicating with the team about risks, tracking, analyzing and prioritizing risks, clarifying risk ownership, and planning and implementing risk responses. Are you willing to take the risk of not having a sufficiently allocated Delivery Manager on your next project?


It wasn’t me! On any successful engagement, team members must be held to their goals. Without accountability, your project team is bound for failure… and sadly, probably a lot of finger pointing.

To build accountability into a project, Delivery Managers empower the team, and collectively, the team defines its working agreements. Once the foundation has been set, Delivery Managers continually determine and communicate team priorities, clearly set and manage team expectations, and identify areas of concern with suggestions to get the team back on track. DMs use progress tracking metrics and reports, such as velocity and burndown charts, to help team members meet their goals. Because in reality, teams tend to focus on what is measured, and you can’t improve what you don’t measure.

Relationship Building

Good relationships, both within your project team and with the client, can be the difference between success and failure. Building trust is essential within your entire team, so that all members are empowered to deliver what is needed, and at the right time. Trust is built through open and honest communication, as well as project transparency for the entire team.

On a daily basis, Delivery Managers are monitoring client expectations, satisfaction, requests, and pain points; and then making adjustments along the way to maintain a solid foundation for the relationship.

So, are you convinced? Do you see the value? If you want to achieve maximum project success with minimal risk, satisfied internal and external teams, and potential for recurring opportunities, ensure you have a full and proper Delivery Manager allocation on your next project. We promise you won’t be disappointed.