Celebrating Information Architecture

Since we are already involved with World IA day in Dallas this Saturday, we thought, “Hey let’s take over Denver too!” World Information Architecture Day (World IA Day) is taking place on Saturday, February 18th, 2017 in Denver, CO and Universal Mind will be there. World Information Architecture Day is an annual celebration of the […]

3 Steps to Being More Culturally Responsive
(and why it matters to your organization)

In a world where consumers expect on-demand, custom, seamless experiences, having your finger on the pulse of both the internal and external culture is core to providing this experience. Being culturally responsive means your organization can identify, leverage, and respond to internal and external cultural influences, to maximize value. When you’re culturally responsive, your external […]

Empathy: The What, The Why, The How

2017 has begun and with it, its list of New Year resolutions to be healthier, to be more productive – to be a better you. I’ll admit my list includes ‘writing more,’ and already with only one and a half sentences in, I’m struggling with this New Year’s resolution stuff. I’m sure from past or present […]

Beyond Agile: Adopting a Lean-Agile Mindset

Agile methodologies have revolutionized software development in the last two decades, and since 2010 they have become the standard approach for the creation of digital solutions. The benefits of Agile development practices are by now well acknowledged: 18-20% improved time to market 14-95% improved productivity 7-29% reduction in costs 20-40% increase in employee satisfaction ¹ At […]

Elementary Empathy

What happens when you walk into a classroom of fifth graders and ask them, with no constraints, to come up with some ideas for an unused room in their school? Mass chaos, that’s what. Recently I did just this, the ideas the students shouted out included laser tag, dance floor, dog park, swimming pool, free […]

Becoming an Experience-Minded Organization

We all know by now that ‘experience’ is important – the customer experience (CX), the user experience (UX), and the organizational experience (OX). For organizations to begin to compete, much less win in today’s digital world, organizations must create experiences that engage and delight individuals from all touchpoints in the customer journey. These must be […]