Empathy: The What, The Why, The How

2017 has begun and with it, its list of New Year resolutions to be healthier, to be more productive – to be a better you. I’ll admit my list includes ‘writing more,’ and already with only one and a half sentences in, I’m struggling with this New Year’s resolution stuff. I’m sure from past or present […]

Introducing the Digital Continuum

Being a mature digital organization is difficult for anyone, but it becomes increasingly difficult for today’s enterprise organizations that weren’t born into the digital world. Digital becomes even more difficult for enterprise organizations, as they have to deal with decades of legacy systems in addition to technical and experience debt. So what is the first […]

Elementary Empathy

What happens when you walk into a classroom of fifth graders and ask them, with no constraints, to come up with some ideas for an unused room in their school? Mass chaos, that’s what. Recently I did just this, the ideas the students shouted out included laser tag, dance floor, dog park, swimming pool, free […]

Becoming an Experience-Minded Organization

We all know by now that ‘experience’ is important – the customer experience (CX), the user experience (UX), and the organizational experience (OX). For organizations to begin to compete, much less win in today’s digital world, organizations must create experiences that engage and delight individuals from all touchpoints in the customer journey. These must be […]

6 Characteristics of Truly Innovative Organizations

In a previous blog post, we looked at the common characteristics of an organization operating in its ideal digital state, then taking a closer look at each of the eight mindsets, the first of which was being value-driven. The second mindset shared among organizations excelling at digital value delivery is being innovative. Consumers expectations for […]

On the Road: Digital Summit Dallas

Universal Mind is proud to sponsor the upcoming Digital Summit Dallas annual conference, taking place Tuesday, December 6 and Wednesday, December 7, at the Irving Convention Center. Known as the definitive digital gathering, Digital Summit Dallas is comprised of over 60 sessions and 75 speakers, all working to transform the future of the digital commerce […]


Simplifying Communication Until It Has No Meaning It can scarcely be denied that the supreme goal of all theory is to make the irreducible basic elements as simple and as few as possible without having to surrender the adequate representation of a single datum of experience. – Albert Einstein Words, color, and icons can be […]