We can solve your business problems because our people are the most talented at and passionate about what they do. They know how to innovate and adapt. It’s key to thriving in an industry that reinvents itself daily.

Our People

Join Our Team » See Our Leaders »

Our people are the leaders others look to in the design and development communities. They’re sought-after speakers, widely-read and often-quoted publishers, and the first to provide actionable insight into creating the most effective enterprise applications across any industry.

David Tucker

David Tucker

Vice President of Technology Full Bio »

Speaker Request »

David Tucker serves as Director of Research & Development with Universal Mind. He works closely with Universal Mind's clients to develop an effective technical strategy as well as end-to-end experiences that span devices and technologies. David is a software engineer with more than 12 years of experience in web and mobile design. When he is not designing and creating these systems, he is probably attempting to develop his audio recording skills and has been known to play Taylor Guitars.

Francisco Inchauste

Francisco Inchauste

Creative Director Full Bio »

Speaker Request »

As Creative Director, Francisco works to deliver solutions that balance beauty with function. He has spent the past decade working with large and small companies on websites and web-based applications to create memorable brand-driven experiences. Most recently he helped create Rise, a very simple iOS alarm clock app, that is used by thousands of people around the world and has been recognized for its innovative design by tech journals and featured by Apple. Francisco enjoys contributing to the design community as a regular writer for publications like Smashing Magazine and Six Revisions. In his free time, he enjoys running, seeking good microbrews, browsing for indie tunes at a real music store, and spending time with his wife and kids.

Joe Johnston

Joe Johnston

Director of UX / Director of R&D Full Bio »

Speaker Request »

As Director of UX and Director of R&D for Universal Mind, Joe Johnston describes his role as "not a designer, not a developer, but in-between". With 13 years of experience in design, he's been creating great User Experiences well before the term "UX" was created.

Pete Kinser

Pete Kinser

Director of Solutions Strategy Full Bio »

As Director of Solutions Strategy, Pete is a passionate user advocate who takes a human-centered approach toward researching, building, and maintaining scalable solutions. Pete's focus is on empathy and simplicity; building empathy for the human experience and achieving simplicity in design. He loves Colorado and is a proud single-planker who is always strategizing how to achieve the ellusive 100-day season on the hill.

Chad Felton

Chad Felton

Vice President of Client Services Full Bio »

Chad partners with stakeholders across all levels of the world's largest companies to identify their business objectives and the digital experience connected to them. Through close collaboration with the talented strategy, design & development folks, he works to ensure that both the tactical and strategic success of a client engagement is realized. Chad lives in Rochester, NY and loves spending time with his wife, two children, and boston terrier at their cottage on Lake Ontario.

Douglas Knudsen

Douglas Knudsen

Senior Technical Architect Full Bio »

Douglas Knudsen, Senior Technical Architect, has developed web-based technology for more than fifteen years. He specializes in working with Adobe products such as Flex, Flash Platform, AIR for Mobile, and ColdFusion as well as surrounding database and server technologies such as Oracle and Java. He has worked with Fortune 500 companies as well as startups including Nasdaq, Pearson Education, Nomee, Principal Financial, and T-Mobile, to name a few.

Holly Kozminski

Holly Kozminski

Delivery Manager Full Bio »

As a Delivery Manager at Universal Mind, Holly is a collaborator and a constant learner. Truly understanding her clients is what’s most important to her, as she aspires to be a trusted advisor. In her spare time, Holly participates in numerous book clubs and is currently training for her first half marathon. She also enjoys making homemade granola and spending time with her fabulous husband, daughter, weimaraners, and cats.

Matt Kollmorgen

Matt Kollmorgen

Senior Vice President, Global Sales Full Bio »

Matt brings a wealth of industry experience in creating and fostering progressive client relationships. As SVP of Global Sales, Matt heads the team which forges the vital link between Universal Mind and our clients. A highly creative and conceptual leader, Matt is committed to exceeding expectations for successful client engagements and championing Universal Mind’s multidisciplinary service approach. In his free time, Matt enjoys surfing waves around the world.

Christian Saylor

Christian Saylor

Creative Director Full Bio »

Speaker Request »

Christian specializes in bridging the gap between functionality and aesthetics, delivering beautiful, effective digital experiences to his work for clients. His goal is to engage users on a personal level, independent of medium, using design to meet them where they are and in ways they’re comfortable with. Christian enjoys reading, spending time with his family, and teaching at the Kendall College of Art and Design.

Poppy Kimball

Poppy Kimball

Delivery Manager Full Bio »

When working with Poppy, you couldn't be in better hands. Formerly Senior Project Manager of National Accounts for the CoreLogic Dorado corporation, Poppy flexes her management kung-fu muscles by coordinating development activities across Universal Mind disciplines and client industries. Poppy holds a BA from the University of California, Berkeley. She enjoys spending time with her husband and amazing children, and if time permits, squeezing in the occasional round of golf.

Brad Ruiter

Brad Ruiter

Director of UX Full Bio »

Speaker Request »

Brad has more than 10 years of experience in Web Development, Mobile Platform Development, and R&D in mobile and embedded spaces. Using his experience as a Global Business Analyst and R&D Analyst, Brad is adept at connecting the dots between business processes with a useful and memorable user experience. Focusing on the architecture that supports a solid user experience, Brad has worked extensively in building digital strategies that break down barriers between users and companies. When not developing great solutions, Brad enjoys spending time with his wife and three kids.

Chris Scott

Chris Scott

Director of Software Development Full Bio »

Chris Scott is a Director of Software Development with over 15 years of experience designing and implementing a host of enterprise systems. He has extensive experience with both consulting and product development firms, working in domains spanning enterprise publishing, education, loss prevention data mining and telecom management.

Bonnie Van Volkinburg

Bonnie Van Volkinburg

UX Specialist Full Bio »

Drawing from her experience in Big-4 consultancy and a Graduate Program in Design Thinking and Business Innovation, Bonnie has over 9 years of cross industry experience leading teams from conceptualizing an idea to delivering valuable customer experiences.

Shelley Staten

Shelley Staten

Senior Delivery Manager Full Bio »

Shelly is a high-performing, hands-on leader with a passion for cultivating best practices to affect change. She is a seasoned, collaborative leader with a proven track record for delivering successful software. Her respect for others and their viewpoints carries over to her work, enabling her to work effectively with, and get the best from, each and every team member. Shelly spends her free time reading and participating in book clubs.

Richard Gunther

Richard Gunther

Senior Delivery Manager Full Bio »

Richard has extensive project, product, and program management experience for desktop, online, and embedded software products and devices. With an engineering background, he brings first-hand technical understanding to projects; his primary expertise is in human factors and user experience design. Richard has managed broad enterprise systems projects for large organizations as well as precisely targeted technology research and injection projects for the federal intelligence community. When he's not working, Richard writes about home and mobile media and podcasts about digital entertainment and home automation technology.

Joe Force

Joe Force

Lead UX Specialist Full Bio »

Joe Force, Lead UX Specialist for Universal Mind, has been working on the cutting-edge of web technology for more than 15 years. Excelling in positions ranging from web developer to CTO, Joe has proven himself to be a leader in implementing web-based systems across a variety of platforms.

Jay Mays

Jay Mays

VP of Client Services Full Bio »

Jay is a driven leader who uses his specialties in business development, content licensing, and strategic planning and execution to bring innovative ideas and success to his client solutions. Outside of the office, you can find Jay producing live stand-up comedy shows, listening to 90’s grunge rock, or enjoying an afternoon cortadito.

David Fik

David Fik

Sr. Strategist Full Bio »

Having spent the better part of 30 years working to understand and leverage the delicate balance between business interests, business processes, and the human condition, David brings a wealth of experience to his role as Senior Strategist at Universal Mind. David is an artist, woodworker, writer, and bike-wrench-turned-auto-mechanic.

Nate Lokers

Nate Lokers

UX Technologist Full Bio »

Nate has a passion for exploring solutions for challenging development problems: creating tools, domain specific languages, interpreters and compilers that allow him to be more expressive and effective in the developing of solutions. Despite a recruiting email from Google, he opted not to move to California and instead to spend some time at a small shop doing web work for big name games like Grand Theft Auto. When not working, Nate enjoys playing guitar, programming drum machinesand synthesizers - all while trying not to wake his wife.

RJ Owen

RJ Owen

Director of User Experience Design Full Bio »

RJ brings a hybrid developer/designer perspective to his role as Director of User Experience. Having started his career as a developer, RJ's love for people won him over through user research; he has been a designer ever since. When not designing great experiences, RJ is a father of three, a coffee snob, and a comic-book fanatic.

Kevin Kazmierczak

Kevin Kazmierczak

Solutions Architect Full Bio »

Kevin Kazmierczak is a Solutions Architect that has many years of software development experience. He has worked on a wide variety of technologies that touch every aspect of web applications and led successful project teams for clients such as Complete Genomics, Houghton Mifflin Harcourt, Ben and Jerry's, and many others.

Lori Kirkland

Lori Kirkland

VP Strategic Client Services Full Bio »

Lori evangelizes strategy and customer research to clients and educates them on the best options available from the Solutions Strategy team. As a business leader, she promotes CX & UX to accelerate business goals while creating happy interactions for the customer by bringing the human perspective to the forefront of business. She enjoys living in Denver with her husband and two girls.

Darron Schall

Darron Schall

Director of Software Engineering Full Bio »

Darron Schall, Director of Software Engineering, stands proudly on his ten-year track record of developing visually compelling and beautifully functioning applications. He is well versed in a myriad of client-side technologies and employs the strategy of "right tool, right job." In every situation he seeks the appropriate technology that aligns with strategy instead of forcing a favorite technology stack as an omnihammer.

Rebecca McElrath

Rebecca McElrath

Senior Consultant Full Bio »

Rebecca McElrath brings over fifteen years of web development experience to her role as a Senior Consultant with Universal Mind. Rebecca is a professional web developer who enjoys the challenge of solving puzzles that occur while writing code. However, she also has a fondness for the artist and creative nature of web design.

Andrew Powell

Andrew Powell

Solutions Architect Full Bio »

Speaker Request »

As a desktop and web-based applications developer, Andrew Powell helps clients maximize the value of Adobe's tool suite. Initially a ColdFusion developer, Andy branched out to specialize in AJAX, Flex, and Java, and is a globally recognized authority on Adobe's AJAX framework, Spry. He is currently exploring how tools like Hibernate and Spring can enhance ColdFusion and Flex powered RIAs.

Angela Satterlee

Angela Satterlee

UX Designer Full Bio »

Speaker Request »

Angela brings an engaged, holistic perspective to her role as a graphic designer. Angela enjoys working in an environment that challenges her talents as a designer, thinker, storyteller, and problem solver. Her imaginative nature and creative approach makes her a much-valued member of our multidisciplinary team, helping to hatch inventive, original ideas for client projects. She loves to create with anything she can get her hands on, switching easily between power tools and Powerbooks.

Cliff Meyers

Cliff Meyers

Solutions Architect Full Bio »

Cliff brings more than thirteen years experience in application development to his role as Solutions Architect at Universal Mind. Since 2005 he has focused on enterprise Java development using technologies such as Spring and Hibernate, and front-end application development with HTML5, JavaScript and Adobe Flex.

Nate De Jager

Nate De Jager

Solutions Architect Full Bio »

Speaker Request »

Nate is an architect, building iOS apps people interact with every day. In addition to iOS and Android development, Nate has several years of experience developing large-scale enterprise web applications. While primarily a developer, Nate also has a passion for user experience design. Nate lives in the Pacific Northwest on rainy Vancouver Island, and can usually be found coding in one of the many coffee shops in and around Victoria.

Matt Kortering

Matt Kortering

UX Specialist Full Bio »

With an impressive background in customer procurement, Matt brings a unique perspective to Universal Mind. He enjoys seeking multifaceted solutions through problem solving and collaboration with coworkers and customers alike. This makes him an invaluable reseource as he partners with clients to create a phenomenal customer experience. He enjoys the outdoors; whether that is running a marathon, cycling, or even playing wiffleball.

Anna Geurink

Anna Geurink

UX Designer Full Bio »

Anna came to Universal Mind as an award-winning graphic designer. She has experience in brand/campaign development and is exceptionally talented at typography. While design is her passion, people are her priority; both help Anna craft attractive, purposeful, and cutting edge user experiences. She also enjoys adventures with her husband, running with her dog, baking, and exploring other creative mediums.

Ryan Canulla

Ryan Canulla

Technical Architect Full Bio »

Ryan builds client-side enterprise applications in HTML5, bringing his experience from having previously developed JavaScript and ActionScript content for Android/iOS, the desktop, and the browser. In his free time, Ryan actively participates in the tech community; he brings developers in the Boston area together for presentations and discussions on application development and emerging technology.

Peter Traeg

Peter Traeg

Solutions Architect Full Bio »

Speaker Request »

As a solutions architect at Universal Mind, Peter brings his broad base of technical and business consulting skills to work for our clients. He is always interested in learning new application development technologies and sharing those learning experiences with others. Peter is active in several development user groups, when he's not experimenting with his seemingly ever-growing list of mobile devices. He also enjoys photography, cycling, and spending time with his family.

John McRee

John McRee

Director of UX Full Bio »

Speaker Request »

Acquiring and mastering user-centered design methodologies along the way, John has designed Web sites, CD-ROM-based experiences, shrink-wrapped desktop software, and mobile applications. He has had the pleasure of working with telecommunications organizations, desktop publishing companies, financial institutions, network security agencies, and companies within a variety of other verticals. Aside from being an experience designer, John is a father, banjo picker, and guitar player.

Brian Connatser

Brian Connatser

Senior Consultant Full Bio »

Brian has over 15 years of experience in web, application, systems architecture, project management, and game design and development. He specializes in a solutions agnostic approach to each project, quickly determining the best stack for the task at hand. Brian has extensive background with Objective-C, HTML5, JavaScript, CSS3 (Sass), Haml, Ruby, Python, and NodeJS: staying on the cutting edge of new technology practices is important to him. While not on the job, he is a seasoned fly-fisherman and brewer.

Tom Cornilliac

Tom Cornilliac

Technical Architect Full Bio »

Speaker Request »

Tom has extensive experience in both consulting and product development, having previously worked across private enterprise and government sectors to architect, build, and deploy cutting-edge enterprise web applications. With a broad base of experience across technologies, Tom is equally comfortable working with databases and enterprise backends as he is using the latest web technologies to build amazing user experiences. In his spare time, Tom enjoys riding and racing motorcycles with his wife and four kids.

Evan Ames

Evan Ames

UX Designer Full Bio »

As an award winning graphic designer, Evan comes to Universal Mind with a BFA in Graphic Design from Kendall College of Art and Design.  Creating clean and well thought out experiences are Evan's trademarks, which he attributes partly to his love for architecture and partly to his past focus on advertising.

Rebecca Slatkin

Rebecca Slatkin

Technical Architect Full Bio »

Rebecca works as an iOS Technical Architect at Universal Mind. She has extensive experience developing numerous high-performance mobile applications in a multitude of industries, such as educational institutions, medical institutions, and Social Networks. In her spare time, she likes to dabble in robotics and enjoys spending her time snowshoeing, hiking, and spending her summers on Cape Cod.

Peter Bradley

Peter Bradley

Senior Delivery Manager Full Bio »

Peter begun his career as a software development engineer in Microsoft's Internet Services Business Unit before transitioning to working for digital agencies, leading software development projects for a wide variety of clients. He enjoys getting his hands dirty with complex data: working with rock star designers and developers to present that data in new and interesting ways. Peter is your stereotypical Coloradan, spending his mornings climbing mountains with his kids, and his evenings, unwinding with a fine craft beer and live bluegrass music.

Pierre-Luc Babin

Pierre-Luc Babin

Senior Consultant Full Bio »

Pierre-Luc specializes in Web application development, using technologies like HTML5, CSS3 (Sass), and JavaScript/jQuery. Additionally, he's a backend developer utilizing PHP and Ruby. Prior to joining Universal Mind, Pierre worked for ComFree as a Lead Front-End developer and also built a Flash web game for Frima Studio. Like any good French-Canadian, Pierre loves poutine and spends his free time playing and watching hockey. He also enjoys watching football and cooking.

Tonja Husak

Tonja Husak

Director of Client Services Full Bio »

Tonja comes to Universal Mind with more than 20 years of success in technical sales having served as a senior sales executive at ViaWest and Aspenware. She enjoys hiking, biking, and hanging out with her son, dog, and husband.

Casey Baldus

Casey Baldus

UX Designer Full Bio »

Casey joins Universal Mind with an impressive portfolio of UX work in web design, branding, and typography. She enjoys problem-solving and builds her designs to create optimal solutions. In her free time, she enjoys bicycling, hiking and exploring.

James Andersen

James Andersen

Senior Technical Architect Full Bio »

For over 10 years, James has enjoyed building software solutions for his clients on a variety of platforms - whether that is desktop, web, or mobile. Always keen to learn new technologies, he also likes to stay focused on the underlying needs, processes, and end-user of the software he is a part of developing. When not developing, his top priority is his wife and four children. If he has a few spare minutes, he enjoys reading sci-fi / fantasy and serving at his church.

Scott Owen

Scott Owen

Senior Consultant Full Bio »

Part Senior Consultant, part UX Technologist, Scott bridges the gap between the Tech and UX practices at Universal Mind. He builds web applications for clients, taking app designs and turning them into functioning components. When he's not working, he enjoys playing Ultimate Frisbee, reading and playing video games.

Eric Sterling

Eric Starling

Lead UX Specialist Full Bio »

After creating his first website in 1993, Eric was hooked and has since been involved in nearly all aspects of web development. With 15 years of experience in digital storytelling, he's been a developer, designer, information architect, and technology strategist. In his spare time, he's usually found in the backcountry of Colorado or lounging in the South Broadway neighborhood of Denver.

Andrew Fullerton

Andrew Fullerton

UX Designer Full Bio »

Andrew is a UX Designer specializing in crafting compelling interfaces for anything with a screen. In addition to his design skills he has robust front-end experience, bringing his designs to working prototypes and functional web experiences. During off-hours, Andrew enjoys the finer things in Colorado such as snowboarding, bicycling, and beer.

Cindy Vanover

Cindy Vanover

Senior Delivery Manager Full Bio »

Cindy's helps facilitate success for client and project teams alike, navigating the potential impacts to projects and proactively mitigate risks that may threaten a timely and quality execution. Both a certified Project Management Professional (PMP) and Certified Scrum Master (CSM), Cindy brings close to 20 years of program and project management experience to Universal Mind. She spends her spare time riding one of her seven bicycles, kayaking, hiking or hanging out with her husband and furry family of 6.

Tyler Merry

Tyler Merry

UX Technologist Full Bio »

Tyler is a UX Technologist at Universal Mind. Having worked for larger scale corporate level companies like Coke, Sony, P&G, Ford, and Vail Resorts, he has learned the value of accuracy and communication. Tyler is a man of many talents and enjoys doing whatever catches his fancy, whether that is motorcycle riding, knitting, photography, or juggling.

Greg Balmer

Greg Balmer

Director of UX Design Full Bio »

As a Director of User Experience Design at Universal Mind, Greg's role is to provide guidance for brands while navigating the digital space. In addition to architecting experiences, Greg ensures that a client's brand not only stays intact, but is elevated above the competition. He is responsible for defining the identity, tone, and voice of each experience.

Rick Perkins

Rick Perkins

Senior Strategist Full Bio »

As Senior Strategist, Rick's role is to help clients connect the dots, particularly between the digital and physical worlds. In the case of Rick's first client, Meijer who's business since inception has been rooted deeply in the physical, he's been working to figure out what online, mobile client tools, they need that can help to enhance the in-store experience.

Matt Ashwood

Matt Ashwood

UX Technologist Full Bio »

In Matt's role as UX Technologist for Universal Mind, he focuses on front end development, utilizing technologies such as HTML5, CSS3, and JavaScript. With a background in Graphic Design, Matt previously spent his time doing print and web designs for local and national clients before moving into development full-time. When not in front of a computer screen, Matt can be found spending time fishing, camping, paddle boarding, or pretending to know how to cook.

David Tucker

Director of Research & Development Full Bio »

Speaker Request »

David Tucker serves as Director of Research & Development with Universal Mind. He works closely with Universal Mind's clients to develop an effective technical strategy as well as end-to-end experiences that span devices and technologies. David is a software engineer with more than 12 years of experience in web and mobile design. When he is not designing and creating these systems, he is probably attempting to develop his audio recording skills and has been known to play Taylor Guitars.

Our Story

Universal Mind was born from our reputation of delivering where others had failed.

Universal Mind started out of necessity, the result of our commitment to clients facing the broken promises of others. We met those clients face-to-face and got their jobs done before we’d even picked a name.

When we finally did select a company name, we were inspired by the song Universal Mind by The Doors. Quite simply, it resonates, because when you work with Universal Mind you don’t just work with one individual, or even with just the team that’s on your project. You get an entire company of people who pride themselves on sharing knowledge and making everyone better.

Many of our people were once employed by top companies, such as Adobe, IBM Global Services, Accenture, Cambridge Technology Partners, and Publicis Dialog. They come to Universal Mind and stay with us because we provide a work environment that most of our competitors don’t. We present our people with the best opportunities, treat them with respect, and keep the organization transparent at all levels. It’s just how we do business.

Since 2003, Universal Mind, Inc. has been building custom digital solutions for clients. With this experience as our foundation, we are experts at creating truly innovative applications with engaging user experiences for people …on any device they use. Solutions that leverage your business systems and combine them with the latest technologies and platforms around.

It’s all our way of building an organization where people love to work, with clients who love to work with us, and that’s respected in the industry.

Overheard on Twitter

@briankellyphoto: Editing videos for @universalmind... blown away at what goes into development and design of the best apps and digital solutions!

Overheard on Twitter

Congrats to UMs @WhatImpressesMe for winning @microsoft's Windows Entertainment and Connected Home MVP for 2013!

Overheard on Twitter

The people at @universalmind are maybe some of my favorite people on the planet. I love this company.

Overheard on Twitter

@universalmind contributed some of our best practices around #userresearch and #personas with our friends @forrester

Our Values

We are a strategic partner

We are a strategic partner

Whether they’re established players or fast-moving upstarts, our clients seek us out for the leading-edge innovation they need to inspire customer loyalty, boost revenues, and maximize business efficiencies. We form deep relationships based on mutual respect and a passion for excellence.

We’re obsessed with exceeding clients’ expectations so they see us as must-have partners for the long term. We make in-person interactions a priority, and we strive to delight our clients at every step, from investigation to concepts, iteration to final deployment, strategic planning to follow-up.

While we bring best practices to every engagement, we aren’t prima donnas. We’re pragmatic about playing by our clients’ rules and getting the job done according to their specifications.

We live and breathe technology and design

We live and breathe technology and design

Passion for the great experience that comes from the perfect combination of technology and design is in our DNA. We insist on great design and innovative execution in both our tools for work and our toys for play. (And really, is there a difference?)

We thrive on the continual change of NOW. We’re always testing, exploring, and tweaking the newest stuff, asking what-ifs and why-nots. We know that the best technology and user experience can help us discover breakthrough ways to help our clients get ahead.

We also know that today’s hot technology can quickly become tomorrow’s Betamax. And while we like to push technical boundaries to take our clients to the next level, we also ensure the solutions we deploy create real business value.

We are a team of true craftsmen

We are a team of true craftsmen

We hire the best, learn from the best, and do the best work. We love being surrounded by crazy-smart people at the top of their craft—true masters who constantly raise the bar for each other.

We love to share our expertise with the technology community. Our thought leaders speak at the conferences and write the books and blogs that help shape the future of digital experiences.

Despite our knowledge of technology and design, we aren’t know-it-alls. We’re team players and articulate communicators who connect beautifully with business people. We may be bold and outspoken, but arrogance is not our thing.

We thrive on responsible freedom

We thrive on responsible freedom

Eccentricities? No problem. Office politics? No thanks. We’ve created an environment in which each of us is evaluated based on the quality of our contributions—the code we write, the designs we create, and the client relationships we build—and not how we dress or how many meetings we attend.

Our workforce was virtual before virtual was cool. We believe in individuality and autonomy—not set hours or corporate face time. But we understand that with great freedom comes great responsibility to our clients and our company. We operate with few layers of management because our people are common-sense self-starters.

Integrity means everything. Our staff may have diverse workplaces, but each one of us cares deeply about satisfying our clients and doing the right thing.

We are lavish yet lean

We are lavish yet lean

We splurge on the latest and greatest tech: software, hardware, devices, and education that helps us work better, faster, and cheaper.

Our love of technology means we’re often the first to discover and implement innovative solutions that boost productivity and reduce costs. (Hello SaaS, goodbye servers and file cabinets.)

We’re vigilant about minimizing bureaucracy and freeing our people from unnecessary process, and find there is no real substitute for good common sense.

We are here to have fun

We are here to have fun

We take what we do seriously, but we know that life’s too short to take ourselves too seriously. We have fun every day.

Stiffs beware. From terrifically clever to terribly lowbrow, humor is a key part of our culture. But whether our jokes are in good taste or bad, we’re always respectful of others.

We’re all passionate, but when discussions heat up we use jokes and sarcasm to cut the tension. No grudges allowed.

Management Team

  • Brett Cortese

    Brett Cortese

    President and CEO

    Brett Cortese is the President and CEO of Universal Mind. He is responsible for the company’s strategic business priorities and technical investments to ensure Universal Mind meets the needs of its clients in the competitive digital landscape. Brett oversees all the core areas of the company including technology development, user experience, and solutions delivery. As the solutions strategy expert at Universal Mind, he provides strategic insights for customers across all vertical markets as they undertake new mobile initiatives.

    Brett co-founded Universal Mind in 2003 as a systems integrator for large companies. As enterprises began exploring ways to offer mobile and digital experiences at the onset of the mobile revolution, Brett saw a new opportunity for the company. He hired the industry’s most creative talent to form a new breed of agency, offering the stellar design services of a leading interactive agency combined with the deep technical expertise the firm has provided since inception. It is Brett’s vision to help clients extend their brands through consistent digital experiences that span multiple touch points by leveraging their existing technical investments on the back end.

    Previously, Brett was a senior level consultant at Macromedia where he helped Fortune 500 companies overcome legacy system and implementation issues to realize the benefits of new innovative technologies. His success in this role laid the groundwork for creating Universal Mind.

    Today, Universal Mind’s customers include FedEx, Amway, Adobe, EnerNOC, and Oracle. Under Brett’s leadership, Universal Mind realized extraordinary growth and twice earned the distinction of being included in Inc. Magazine’s 500 Fastest Growing Companies.

  • Tom Link
  • Brian O'Connor

    Brian O'Connor

    Executive Vice President, Technology

    As EVP of Technology, Brian O’Connor sets technology direction and strategy for our client initiatives, with an emphasis on multiple device strategy and technology integration. Brian’s experience across multiple platforms and development technologies in web and mobile/tablet arenas make him uniquely qualified to manage Universal Mind’s technology team of more than 75 developers worldwide.

    With 16+ years of consulting experience across multiple disciplines and technologies, Brian possesses a significant background in Insurance & Financial Services solutions that demand high availability and real-time messaging performance. He has driven business innovation with Flex, AIR, LCDS, and BlazeDS solutions as well as in the Voice XML space.

    Before joining Universal Mind, Brian worked with Adobe/Macromedia Consulting, focused on delivering large-scale enterprise applications. He served as the Wireless Technology Officer at Breakaway Solutions. And he was Enterprise Architect at Blue Cross Blue Shield of MA, where he concentrated on J2EE development for all core web-based solutions.

    Brian spends most of his day sitting in front of his MacBook Pro and five tablets ensuring that our clients are prepared for this mobile evolution.

  • Erik Loehfelm

    Erik Loehfelm

    Executive Vice President, User Experience

    Erik Loehfelm is the Executive VP of User Experience at Universal Mind. In this role, Erik oversees design teams and UX studios across the country which develop cutting edge immersive user experiences for clients across various verticals.

    With a deep knowledge of the ways humans interact with technologies, Erik ensures user experience is about elegant design, usability, performant development and physical context and how these elements come together to create a holistic experience for people. Erik oversees interaction design, user testing, UI design, and vision prototyping at Universal Mind and determines where the company should make investments to deliver highly immersive experiences for its customers.

    Erik has more than 18 years of experience in design. He began his career in New York and became an award-winning editorial designer and studio owner, transitioning his focus from print to web design in the mid 90’s. Erik is also an adjunct professor at the Kendall College of Art and Design in Grand Rapids, Michigan.

    Erik earned his B.S. in Aviation at The Ohio State University in the early 90’s. Taking his inspiration from nature, he enjoys the outdoors with his wife and four daughters. He credits his teamwork and leadership skills to over 25 years as a volleyball player and coach.

  • Ryan Easton

    Ryan Easton

    Vice President of Delivery

    As VP of Delivery, Ryan Easton is responsible for making sure that Universal Mind’s solution framework is the best possible solution for delivering todays best in class software products. Ryan manages a group of senior delivery managers helping to make sure we maintain consistency across all phases of the software lifecycle. Consistently making sure we are always improving on every aspect of delivering the best possible experience for our customers.

    Ryan has devoted 15+ years of leadership and problem solving skills to the practice of software development. As a Solutions Architect for many years Ryan has had the unique opportunity to see product development from many angles. It is that perspective that helps him understand all the challenges that the client, strategy, architect, creative director will have when trying to work together to produce a final deliverable.

    Ryan has a real passion for process and Agile Development. The transition from architect to delivery was a natural one. Ryan has been directly responsible for million’s of dollars of enterprise projects throughout his diverse career path. The challenges of managing a disparate team to enable them to work in harmony when you have a mountain of scope a tight timeline and an established budget is something Ryan and the entire Delivery Team at Universal Mind take very seriously. We have embraced agile methodologies and Ryan ensures we have taken the best of them to craft an elegant solution that has one goal in mind and that is to deliver a quality product on time and on budget.

  • Dan Bentz

    Dan Bentz

    Executive Vice President, Solutions Strategy

    Dan Bentz heads up our Solutions Strategy practice, helping clients convert complex ideas into strategic customer experiences. Dan is an indomitable strategist, with the ability to analyze and advance solutions—the more complicated and involved, the better—particularly in regard to organizational design and structure. He also works with our clients on solutions strategy considerations such as innovation pipeline design and implementation, process analysis/creation/improvement, physical experience exploration, critical thinking methodologies, and much more to help clients define their hardware and applications strategies.

    Dan brings more than 17 years of experience in program management, experience mapping, and process analysis from companies including Haworth, Honeywell, and International Paper as well as managing global collaboration projects for the US Navy. He also has a Masters in Organization Leadership and a BS in Organizational Management, both focused on organizational strategy, design, functionality, change, and alignment.

    Besides being wicked-smart, Dan has never met a bad joke he didn’t immediately foist upon unsuspecting coworkers. And, while not an actual Elvis impersonator, he has played one on TV. In his spare time, Dan exercises his strategic expertise in the off-season by attempting to design the perfect fantasy football team to dominate his league.

  • Tammie Helm

    Tammie Helm

    Executive Vice President, Client Engagement

    As EVP of Client Engagement, Tammie is responsible for the face of Universal Mind, overseeing the experience of our clients across all touch points, including marketing and communications both externally and internally to our consulting teams.

    Tammie grew up in the technology industry with more than 18 years experience marketing products and services for world-class companies such as Netscape, HP, The Wall Street Journal, and Adobe. She has a unique blend of management, creative, and analytical skills, combined with a passionate advocacy for the customer experience in everything she has done. With a breadth of expertise in integrated marketing program strategy and execution across diverse communications vehicles, she believes customer experience is what truly defines the brand.

  • Blaine Cheshire

    Blaine Cheshire

    Chief Financial Officer

    As CFO, Blaine Cheshire directs all financial activities for Universal Mind. With more than 12 years of financial operations and management experience in the technology sector, Blaine is responsible for the development and implementation of long-term financial initiatives for the company, including monitoring and coordinating all functional activities and policies related to finance, accounting, and analysis.

    Prior to Universal Mind, Blaine was the General Manager USA for Zed Worldwide, a global leader in mobile entertainment applications and mobile content distribution. Blaine has also held corporate finance positions at Promotech Research and Level 3 Communications in addition to public accounting experience with KPMG.

    In his free time, Blaine enjoys counting beans. All kinds of beans – red, black, pinto, kidney, even lima beans. He especially loves the challenge of counting refried beans.

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